Shipping policy

7.1 Delivery: You will receive free delivery on all orders with a value of over £40 or more. The minimum order value is calculated after all discounts and promotional offers have been applied. Standard UK Delivery, with tracking. £2.99 (3-5 Working Days)

For orders with a value of £39.99 or less, an additional delivery charge shall be applied, as shown at checkout.

7.2. Your delivery address must be within our delivery areas.
7.3. All delivery windows are subject to availability. We will aim to deliver your order within the timeslot we have agreed with you, but we cannot accept liability if we deliver outside of that slot, or if we are unable to deliver all of the goods ordered.
7.4. We will deliver goods to your door via our designated delivery partners. Our delivery partners will assist where possible, but they are not obliged to enter your premises.
7.5. It may not always be possible to deliver your order, in situations such as where the delivery partner believes it is unsafe or impractical to approach the property, where there is an uncontrolled or dangerous animal in or around the property, or where the delivery partner cannot reach the property due to bad weather.
7.6. Proof of age and identity may be requested upon delivery.
7.7. Signature upon receipt of the goods will be proof of delivery.
7.8. An authorised person aged 18 or over must be at the delivery address when we try to deliver the order. If no one is there, we will leave a notification of our visit and send you a message notifying you of our attempt to deliver, return the goods to our depot, and try to contact you to arrange a date and time for redelivery. Under no circumstances will goods be left unattended, for example in a customer’s garage, or with anybody who is under 18 years of aged.
7.9. Age restricted items: We reserve the right to withhold the delivery of age-restricted items to persons who look under the age of 25 and cannot prove that they are 18 or over, are under the age of 18, or who appear to be under the influence of alcohol.
7.10. Ownership of, and risk in, the goods will pass to you once we have delivered your order. You should read all the information on the product label carefully, paying particular attention to allergens. If the delivery address stated on your order is not the address where you live, we will not be liable for any damage or detriment to the goods caused by the onward delivery to you.
7.11. We may decline to offer delivery in the event of a temporary failure of electrical equipment, mechanical breakdown, industrial action, adverse weather conditions or other reasons beyond our reasonable control. The withdrawal of a delivery is at our discretion, and our decision will be final.
7.12. Whilst we take every care to deliver your order, we cannot be liable for any loss or damage you may incur (whether direct or indirect) arising from any delay, failure or other problem relating to our delivery of the goods.